COVID 19

In response to COVID 19 we moved all sessions to our Telehealth platform on March 30, 2020. We care about your health, safety, and privacy so rest assured we use a HIPAA compliant platform that is user-friendly. Here are some tips for having an excellent experience:

Q: How do I access my appointment?

A: Every appointment reminder and confirmation email from us will have a link to access our virtual waiting room. No special software is needed; just click the link!

Q: Do I need special equipment?

A: If you are able to record video on your smart phone, or do FaceTime on your laptop, then you have a camera and a microphone. That’s all you need!

Q: How do I pay?

A: You gave us your credit card information when we do your consultation. We will use that information for your sessions.

Additional tips for a great user experience:

• Use a laptop or prop up your phone rather than try to hold  your phone in your hand. It can be difficult to hold your phone up for a one-hour session.
• Couples should be in the same room so both can be viewed from the same camera.
• Do you hear an echo? Grab your ear buds and that will help.
• Make sure you are in a confidential location. Your car can make a great therapy room.
• Noticing freezing or pixelated screen? Your internet or WiFi may be too slow. A wired connection may work better than using Wifi.
• We will switch to phone if the video fails.